General Terms
Stonegate Pub Company Limited (“The Chapter Collection”) supplies digital gift cards (“eGift Cards”) to customers, together referred to herein as (“The Chapter Collection Gift Cards”) which are issued by Stonegate Pub Company Limited, Address, (registered no Company Number), VAT Number – VAT Number and are supplied via The Chapter Collection agent, Blackhawk Network (Europe) Limited registered in England and Wales with its registered office at Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD England (registered number 07956446), who operates this website.
If you have any complaints about our service or any The Chapter Collection Gift Cards you purchase from us or wish to contact us please contact The Chapter Collection Gift Card Customer Services on support phone, opening hours are 8am to 8pm, 7 days a week, or email on support email.
The Chapter Collection Gift Cards
The Chapter Collection Gift Cards are redeemable at any The Chapter Collection venue. No additional fees will be imposed on purchasers or recipients of The Chapter Collection Gift Cards.
If we are unable to accept your order, the system will inform you of this and will not charge you. This might be because of a suspicious transaction alert identified on our system or because we do not deliver The Chapter Collection Gift Cards to your location.
Expiry of The Chapter Collection Gift Cards
The Chapter Collection Gift Cards are valid for 12 months from the date of purchase.
View Your Balance
Card balances can be checked by clicking
here. Alternatively, you can check your balance at any The Chapter Collection venue.
Your Rights To End The Contract
You have the right, in addition to your other rights, to cancel your order for The Chapter Collection Gift Cards, provided you are within the cooling off period. In the case of eGift Cards fourteen (14) days after the date that we confirm that we accept your order or
If you choose to receive your eGift Cards before expiry of the fourteen (14) day cooling off period, you acknowledge and accept that you will lose your right to end the contract once downloading of the digital content begins.
Returns
Subject to the cooling off period you may not return or cancel your The Chapter Collection Gift Cards after they are received.
If you wish to cancel your The Chapter Collection Gift Cards order prior to its delivery, please contact The Chapter Collection Gift Card Customer Services on support phone.
Lost or Stolen The Chapter Collection Gift Cards
Please keep your The Chapter Collection Gift Cards secure, as if they were cash. The Chapter Collection is not responsible if the The Chapter Collection Gift Cards are lost, stolen, destroyed or used without permission. The Chapter Collection reserves the right to cancel The Chapter Collection Gift Cards, if it reasonably suspects fraud or misconduct. Damaged, altered or cancelled The Chapter Collection Gift Cards will not be accepted.
Limitations
The Chapter Collection Gift Cards can be spent on any products online or in store. The Chapter Collection Gift Cards cannot be resold, transferred for value, or redeemed for cash.
Unused The Chapter Collection Gift Cards cannot be transferred, and orders cannot exceed £5000 per day.
Privacy Policy
Please review our
Privacy Policy to understand more about how we use your data.
The Chapter Collection Gift Card Customer Service
If you need assistance with any aspect of your purchase, or use of your The Chapter Collection Gift Cards, please contact Customer Services on support phone. You will be required to provide your order number.
Payment Methods
The Chapter Collection Gift Cards may be paid for with a valid Debit or Credit Card (we do not accept American Express).
Reasons for Failed Delivery of eGift Cards
eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Cards have not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:
Spam filter blocked email or routed it to a bulk/spam folder
Recipient's firewall blocked the email
Email inbox is over size limit
Invalid email address
If a spam filter is blocking The Chapter Collection Gift Card emails from getting to an inbox, the email options will need to be modified so that The Chapter Collection Gift Card emails are not considered spam.
If you need further assistance, contact The Chapter Collection Gift Card Customer Services on support phone. Please be ready to provide your order number.
Personalized Messaging
If you wish to add a personal message to your The Chapter Collection Gift Cards, simply type your message in the message field during the purchase process.
The Chapter Collection Gift Cards personal messages are limited in length to the space provided on the eGift Cards, or to the space provided on the presentation carrier of Physical Gift Cards and there is no additional charge to include a personalised message.
We reserve the right to cancel inappropriate, offensive or otherwise objectionable messages.
Governing Law
These terms are governed by English law and you can bring legal proceedings in respect of your The Chapter Collection Gift Cards in the English courts.
The Chapter Collection eGift Cards, powered by CashStar.
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